First conceived in a backyard garage in the heart of Sydney’s Northern Beaches, Surf Stitch rode the waves and launched itself as Australia’s premium label for action sports apparel. Founders Lex Pedersen and Justin Cameron were only surf mates when they saw the need for stylish surf clothing; it was on 2008 when they first launched the brand. Now, Surf Stitch hits the global market, launching stores in Europe and North America.
The store sells a wide range of men, women & kid’s wear, footwear, accessories, bags, watches and sunglasses from over 600 brands. It also sells products for surfing, snow and skating activities and offers a free gift with certain purchases and competitions. The store has received a number awards for its online business activities.
The Online Store
Getting through the Surf Stitch catalogue is fairly easy; users can hover their mouse on the links and a drop-down box appears, revealing the rest of the categories. Featured brands, style inspirations are included in the menu, so one can choose to navigate differently, allowing them to see fresh, new options. There is a specific gallery for menswear, women’s wear and apparel for kids.
The catalogue offers clear, distinct images and loads easily. A sorting panel is found on the left corner, allowing users to refine their search through new arrivals, size, colour, price and brand. Surf Stitch’s website is responsive and can easily be accommodated by different resolutions.
SurfStitch offers great sales promotions. You enjoy discounts on leading brands, 15% discounts for students and a free gift with certain purchases. By signing up for the online newsletter, you get $20 off your next order when you spend $100 or more. If the item you are buying is a gift, you can have it wrapped at a cost. Majority of SurfStitch customers are happy with the pricing and the great discounts.
Shipping & Returns
Surf Stitch delivers internationally. There is an express delivery service courtesy of DHL, to which the fee charged is according to the shipping zones. For Australia and New Zealand buyers, shipping is free for orders above $50. Items are delivered via Express Post, Star Track and Direct Freight Express. There’s a built in postcode tracking option in the website which allows guests to see the time it needs for the items to be delivered.
Unhappy with your purchase? You can return it to the store within 100 days. Sale items should be returned within 30 days. Goods over $99 dollars delivered to an Australian address are returned free. However, terms and conditions apply. At a fixed cost of $6.50, items under $99 may be returned. The store receives negative feedback on returns. In the online reviews, one customer claimed not to have received a refund for a faulty item he purchased.
This has to be one of my favorite online stores. The prices are great and there is free express shipping anywhere in Australia as long as you spend $10 or more. I ordered a bag for school on a Sunday and got it on a Wednesday.
Nothing but good things for SurfStitch. They stock a huge variety of products and brands. Prices are reasonable and they usually have promotions every week so I never pay full price for anything. Delivery is fantastic with free express delivery for purchases over $10 which is always the case for me. Overall, a wonderful experience with SurfStitch, I recommend it to everyone.
They always offer deals or gifts, free express postage over $50 and the products are always true to size and look like what they do online when you open the package!
I ordered some bikini bottoms and a cropped tee from Surf Stitch recently and they came within the next two days. Both items were discounted and cheaper than other retailers and express shipping was free with orders over $50! Although they do not make their own clothes and just retail other brands everything i ordered was good quality and just as it is described on the website. Also they make it very easy to shop on-line by telling you what size the model is wearing so its easy to work out your size in relation to how much bigger or smaller you are compared to the model. I whole heartedly recommend this if you are thinking of ordering swimwear as they often have discounts and they have a massive range of clothing!
SurfStich sell the latest brands in fashion and accessories as well as products used for surf, snow and skating activities. Orders are delivered quickly and you get to enjoy great discounts during sales. Free gifts with certain purchases and free shipping on orders above $50 will certainly attract customers to the online store.